Privacy Policy
Last Updated: 09/14/2026
All Saints Nursing respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, request our services, or interact with us.
1. About This Privacy Policy
This Privacy Policy applies to All Saints Nursing and our website, https://allsaintsnursing.com.au.
We handle personal information in accordance with applicable Australian privacy laws and regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
2. Information We Collect
- Full name and contact details
- Phone number and email address
- Residential or postal address
- Date of birth and other identification information where required
- NDIS participant details and information relevant to providing support
- Information about your care, support requirements and preferences
- Information provided through referral or enquiry forms
- Information provided by family members, nominees, guardians, support coordinators or other authorised representatives
- Information required for billing, administration and service delivery
- Website usage, browser and device information
- Any other information you voluntarily provide to us
Where necessary for service delivery, some information may be considered sensitive or health information. We only collect and handle such information where permitted or required by applicable law and, where appropriate, with your consent.
3. How We Collect Information
- Contact us by phone, email or online form
- Submit a referral or service enquiry
- Request or receive our services
- Communicate with our staff
- Complete forms or provide documentation
- Visit or use our website
We may also receive information from authorised third parties, such as support coordinators, plan managers, nominees, guardians, healthcare professionals or other service providers, where permitted and necessary for service delivery.
4. Why We Collect and Use Your Information
We may collect, use and maintain personal information to:
- Provide nursing, disability and support services
- Understand and respond to your individual needs
- Process referrals and service enquiries
- Develop and manage service arrangements
- Communicate with participants, families and authorised representatives
- Coordinate services with relevant providers
- Maintain appropriate client and service records
- Process payments, invoices and administrative matters
- Meet legal, regulatory and contractual obligations
- Manage complaints, incidents and feedback
- Improve our services and customer experience
- Maintain the security and functionality of our website
- Respond to enquiries and requests
We will not use personal information for purposes unrelated to the reason it was collected unless permitted or required by law.
5. Disclosure of Personal Information
Depending on the circumstances, information may be shared with:
- Your authorised representatives
- Family members, nominees or guardians where authorised
- Support coordinators and plan managers
- Healthcare professionals and other relevant service providers
- Government agencies and regulatory bodies where required
- Professional advisers and service providers supporting our business
- Information technology, website and administrative service providers
- Other parties where you have provided appropriate consent
6. Consent
Where consent is required, we will seek appropriate consent before collecting, using or disclosing personal or sensitive information.
You may withdraw consent in certain circumstances. However, withdrawing consent may affect our ability to provide particular services where the information is necessary for service delivery or legal compliance.
7. Website and Cookies
Our website may use cookies and similar technologies to improve website functionality, security and user experience.
Cookies may collect information such as:
- Browser type
- Device information
- Pages visited
- General website usage information
- Referring website information
You can adjust your browser settings to manage or disable cookies. Disabling certain cookies may affect website functionality.
8. Website Analytics and Third-Party Services
We may use third-party technologies such as analytics, website security, hosting, communication or marketing services to operate and improve our website.
These providers may process limited information in accordance with their own privacy policies and applicable laws.
Where information is transferred or stored outside Australia, we will take reasonable steps to ensure that appropriate privacy protections are applied.
9. Security of Personal Information
All Saints Nursing takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the circumstances, security measures may include access controls, secure systems, passwords, staff procedures and appropriate technical safeguards.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, meet legal and regulatory obligations, resolve disputes and maintain appropriate business records.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
11. Accessing and Correcting Your Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
12. Privacy Complaints
If you believe that we have not handled your personal information appropriately, you may contact us and provide details of your concern.